Terms & Conditions.

We ask you to read these terms and conditions fully before placing your order. You agree that you have fully read,

understood, and agree to our terms and conditions. All orders placed with and accepted by Kitchen Fix Ltd are bound

by these terms and conditions. Kitchen Fix Ltd. www.kitchenfix.ie.

All prices on our Quotations are inclusive of VAT.

1. The placement of an order implies acceptance of these terms of trade.

2. All goods are ordered specifically for your kitchen/wardrobe, in doing so, we are unable to offer a returns policy

unless good are deemed faulty. Your statutory rights are not affected. After Paying the deposit changes can’t be

made to your order.

3. Agreed payment terms cannot be changed after your order has been placed and agreed.

4. 35% deposit is required before we can process your order. This can be paid via Cash, Bank Transfer, Card

payment, or over the phone.

5. 50% interim payment is required 5 working days before installation. If the payment of 50% is not paid before the

date of your work appointment it will be put on hold until the payment has cleared and moved to a later date.

6. The remaining balance is due on the day of work completion.

7. Unfortunately, we are unable to accept Cheque payments.

8. No Cheques accepted. Cash , Debit Card , Credit Card & Bank Transfer payments accepted Only.

9. Quotes are valid for 30 days unless stated otherwise

This document is a guideline to ensure that your kitchen works , tile works is ready to be fitted. Please ensure that all

the following points are complete so that there are no issues on installation.

• Sign off

On the day of installation, we need you or someone authorized to sign off on the installation on site e.g. partner,

parent etc.… If you cannot be present to sign off, any issues noticed after the installers leave should be notified to us

by email within 24 hours. An approximate timeframe will be given the day before the appointment. Due to the

nature of the job delays can occur and sometimes our installers will be running late. The person present on site will

be responsible with signing off on all aspects of the installation and should make aware to the installers any issues

they have.

• Parking & access.

Our installers will need parking available close to or on site for a large van (Remember, Stone, Countertop, Panels, tiles, and Units are heavy and for safety we try to minimize the distance our installers have to carry Stone,

Countertop, Panels, tiles, and Units to the job site). Please ensure this is available along with any permits required. Please ensure there is safe & clear access to the property i.e., no skips or scaffolding in the way. If clear and safe access is not available our installers can decide it is unsafe to proceed. Other trades that are working in the path to the job site i.e., driveway, hallway etc.… will need to vacate the area while installation is taking place. Our installers  will need space in the front of house for a skip bag or skip if needed. For apartments We will remove the waste. The installers will need clear access to the Kitchen via hallway or side entrance, please ensure side tables, wheelie bins etc are cleared for easy and safe access.

Appliances for worktops 

Current lead time for installation of Quartz countertops 5-10 working days after templating. (Templating of countertops takes place after the Kitchen work is completed) we will fit a temporary sink during this period. 

 i) All appliances which are to be fitted in or require a cut out in the worktops must be on site. This includes but is not limited to sinks, hobs, pop-up sockets & taps. Any appliance which our surveyors took back with them will be returned to site.

Any hobs, pop up sockets or wall mounted sockets (in cases of full wall cladding) should be disconnected and made safe by a qualified

professional. If our installers arrive on site and any of the above are still connected and/or not made safe and cause obstruction to the worktops being fitted, then the installation may not take place

Wall finishes and decorating (For Installation Quartz)

Plastering which has taken place after templating can result in worktops not fitting correctly. If this has occurred, you must notify the office immediately as a new template may be needed. If our installers arrive on site and plastering has taken place after survey, then fitting may not take place due to stone not fitting correctly. Fitting of glass, steel or tile backsplashes or any painting and decorating work should be carried out after installation of worktops. Due to the heavy nature of stone, we will not take responsibility for any marks or damage done to painted & finished walls.

• Working area

The area in which the installation is to take place should be free of all obstructions such as uninstalled appliances, tools, general clutter etc… The working area must be cleared of any obstructions such as furniture plug in appliances (kettles, toasters, microwaves) or dust sheets covering the units. The kitchen cabinets should be completely cleared of all items, also items that may be above the wall units. Due to the weight of Stone, Countertop, Panels, Units and tiles we request that any tradesperson (painter, electrician, plumber etc…) leave the area where installation is taking place for the duration of the installation so as not to hinder or obstruct our installation team. For a Kitchen makeover please be aware when our installers remove your existing worktops there is a very small chance of tiles coming away from the wall and breakage may occur. Kitchen Fix Ltd will not be held responsible or repair the tiles. Our installers will need to access the mains water shut off value and hot water tank to isolate the water for a short time while your new sink is being installed. (If your worktop is not getting changed disregard 17. )

Our installers will need to setup a cutting station outside area approximately 4 mtr x 4mtr . Which is closest to the Work area. Please leave the space clear for this.

Our installers will need access to 230volt power in the house to connect power tools.

Our installers will not carry out gas works or connection of electrical hob and oven unless stated in the quotation. 

For a new Kitchen All existing appliances must be disconnected and removed from your Kitchen before work begins. 

For a new Kitchen. Our installers will not remove your existing Kitchen unless included in the quotation. The cost excludes all first and second fix plumbing, unless specifically mentioned in our quotation/order acknowledgement. Our fitting cost will include the fitting of all appliances supplied by Kitchen Fix, but not connections unless stated on order acknowledgement. 

Kitchen Fix cannot be held liable for any damaged goods that have not been ordered from us. All goods are the responsibility of the customer once delivered to the site address. Kitchens Fix accepts no responsibility for the loss or

damage of goods, once on site. If any damages are found, this MUST be reported to the office on 01- 5529035 within 48 hours. After agreeing the design and paying the deposit you can’t change the design or order. 

We will mutually agree delivery and installation dates. We require at least 10 working days’ notice if you wish to reschedule any agreed dates. 

We rely upon our suppliers and contractors to do the best to keep to the timescale we agree with you. Despite  our   best efforts we cannot absolutely guarantee meeting specific dates as timescales can slip due to circumstances   beyond our reasonable control. Should this happen, we will keep you fully informed. 

If your site has access restrictions, we may have to adapt the design to allow goods to be delivered. We will endeavour to make you aware of this at the design stage. For example, if it is not possible to deliver a long length of work surface, we will adapt the design to use shorter lengths. 

If at the time of delivery, the Company is unable to supply any of the Goods the Company will offer the Customer an alternative with any appropriate adjustment in the Price. If the alternative is not acceptable to the Customer, the Company will at its entire discretion allow a deduction in the cost of such Goods from the overall Price. 

Following any survey carried out by the Company, the customer shall not make any alterations to its premises or the services of the existing equipment, at its premises which could affect the installation of the Goods. 

Any alterations required by the Customer prior to any survey carried out must be notified in writing to the Company and the Customer accepts that such alterations may incur delays in delivery of the Goods or provision of Services and/or additional costs and charges. The company does not accept any liability if such alterations are made. 

The Company reserves the right to make reasonable alterations to Goods and Services to accommodate the agreed design within manufacturing tolerances, due to outsourced materials. These alterations will be provided to the client, to be agreed before manufacture will commence.  

After survey, if any changes have been made an updated order acknowledgment will be given to the client, to recognize the changes made. A delivery and installation date will be given once we have received a signed copy of the updated. 

Prices for Stone worktops will remain as an estimate until a template by the appropriate contractor has been carried out. Should these items incur any extra cost, we are unable to process the order until payment has been made in full. 

Granite and timber are natural products. Kitchen Fix cannot be held responsible for natural variations in colour or pattern. In each case the best available match will be supplied with orders. (We would recommend you visit the Stone company to view the slabs). 

Our manufacturing guarantee does not cover accidental damage by you or general wear and tear over the years of kitchen enjoyment. This includes, but is not limited to, misuse, knocks and scratches, water damage, natural mellowing, hot or heavy objects placed directly onto work surfaces. These guarantees will cover manufacturing or fitting defect only and will only cover work carried out by Kitchen Fix.  

Should there be any manufacturing defects in the supplied goods, Kitchen Fix We will liaise with the manufacturer of the goods to replace them. However, in all cases the liability for manufacturing defects of any goods supplied will rest with the manufacturer. 

We provide excellent aftercare to all our customers. However, if we have an outstanding balanced owed to us by you after the kitchen has been installed, we will not be able to honour any guarantees, or perform remedial work until your account is fully settled. Furthermore, we may ask you to pay for any additional works upfront. 

Due to EEC directives, we are unable to dispose of fridges or freezers. All waste will remain on site unless we have mentioned otherwise in our agreed quotation. This can be incorporated into the installation cost if required.  

All drawings and plans are intended for illustrative purposes only. All measurements must be checked before installation for accuracy.

Supply Only Kitchens will be delivered and placed at the location of your choosing. 

Force Mature – The Company shall not be liable to the Customer under the Contract in any way whatsoever for destruction, damage, delay or inability to carry out its business arising out of war or civil commotion, strikes, lockout and industrial disputes, failure of utility service or transport network, fire, storm, explosion, floods or bad weather, breakdown of machinery or plant, malicious damage, compliance with any law governmental order rule direction or regulation or any act of God or default of suppliers or sub-contractors. The Company shall further be under no liability to the 

Customer for any circumstances beyond the Company’s control. THESE TERMS AND CONDITIONS  

SHALL NOT BE CONSTRUED AS TO AFFECT THE STATUTORY RIGHTS OF THE CUSTOMER. KITCHEN FIX LTD. UNIT F TAURUS BUSINESS PARK, GREENHILLS ROAD, DUBLIN 24 TEL: 01-5529035 www.kitchenfix.ie 

KITCHEN FIX LTD. 

ADDRESS: UNIT F TAURUS BUSINESS PARK, GREENHILLS ROAD, DUBLIN 24 TEL: 01-5529035 

Email: service@kitchenfix.ie 

Website: www.kitchenfix.ie 

Updated 05/01/2024

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